Return Policy
- REPAIR
At any given point of time, the OWO Technologies Pvt. Ltd. at its sole discretion, may repair and/or change and/or substitute and/or modify and/or the RO/ Water Purifier and/or any of its part. The customer is not permitted, in any manner whatsoever, to open, modify, repair, damage and/or remove RO/ Water Purifier or any of its part and/or change any part of the said RO/ Water Purifier. If any repairs are required due to the Customer’s negligence in operations, or unsafe operations, the cost for repair of the Product would be borne by the Customer. In case of knowing of any such unauthorized opening and/or modification and/or repairing and/or removal of RO/ Water Purifier and/or any of its part and/or any damage to said RO/ Water Purifier and/or to any of its Part, OWO Technologies Pvt. Ltd. shall be entitled to immediately terminate the contract, suspend all services and to get its RO/ Water Purifier back in its custody and/or to seek appropriate damage from the customer.
2. REPLACEMENT
In case of any fault in RO/ Water Purifier being brought to the notice of OWO Technologies Pvt. Ltd. , by the Customer, which is being confirmed by technical support team of OWO Technologies Pvt. Ltd. and same being not caused by the Customer, the OWO Technologies Pvt. Ltd. , at the request of the said customer, OWO Technologies Pvt. Ltd. at its sole discretion either replace any defective part of RO/ Water Purifier and/or RO itself, free of charge. However, for any other change or replacement the standard charges shall apply.
3. RELOCATION
OWO Technologies Pvt. Ltd. allows its Customer to change the Installation Address for provision of the Services to another residence, office or location of the Customer within the selected geographical area or locations where the Services are provided by the OWO Technologies Pvt. Ltd. . If the Customer is interested to change the Address, the Customer must inform the OWO Technologies Pvt. Ltd. by contacting the Helpline and booking a Relocation by giving the details of the new Address. Customer will be informed about the procedure and the applicable charges, as fixed by the OWO Technologies Pvt. Ltd. , from time to time. OWO Technologies Pvt. Ltd. shall not refund any amount to the Customer if he/she wishes to relocate or shift to locations where the Services are not provided by the OWO Technologies Pvt. Ltd. . Additionally, the OWO Technologies Pvt. Ltd. does not guarantee that the Service can be provided at the new Address or that the Customer will receive the Service at the new Address, even if such Services are provided in that location and/or area. Installation at the new Address will be subject to the terms and conditions applicable in connection with the Installation Services, including submission of valid proof of the new Address and/or such other information and document that may be required by the OWO Technologies Pvt. Ltd. . In case the Customer relocates on his / her own without using the services of the OWO Technologies Pvt. Ltd. , then the OWO Technologies Pvt. Ltd. shall have the right to suspend the maintenance privileges of the Customer. Customer if he/she wishes to relocate or shift the locations, charges against the relocation of the product shall be paid by the customer.
4. SUSPENSION OF SERVICES
OWO Technologies Pvt. Ltd. allows its Customer to make a request to the OWO Technologies Pvt. Ltd. to suspend all the Service availed by the Customer for a temporary period. Only Customers who have an Active Account Status with the OWO Technologies Pvt. Ltd. can opt for the Temporary Suspension Facility. Customer must visit the OWO Technologies Pvt. Ltd. Website for the latest policy to avail the facility of Temporary Suspension Services provided by the OWO Technologies Pvt. Ltd. .
5. CANCELLATION
Customer may deactivate or cancel or completely discontinue availing all the Services provided by the OWO Technologies Pvt. Ltd. by providing a 30 (thirty) day prior request in writing on OWO Technologies Pvt. Ltd. registered email address by way of email through Customer’s registered email address. However, the OWO Technologies Pvt. Ltd. reserves the right to refuse such deactivation request if the subscription of any of the Service is within the lock-in period and/or minimum period of commitment, which was accepted and agreed by the OWO Technologies Pvt. Ltd. on the OWO Technologies Pvt. Ltd. Website. In such an instance the OWO Technologies Pvt. Ltd. reserves the right to make the cancellation request made by the Customer, effective from the date on which such lock-in period comes to an end. In case of a complete discontinuation of the Service, the Subscription Contract shall automatically stand terminated from the date of cancellation or discontinuation of that Services and Customer shall immediately return to the OWO Technologies Pvt. Ltd. the RO/ Water Purifier that the Customer may have in its possession. In the event, the Customer does not wish to extend the minimum period of commitment on/before any time beyond the Agreement date, the customer shall terminate the agreement by raising a dismantle and return request of the RO/ Water Purifier with the OWO Technologies Pvt. Ltd. . Upon such deactivation / cancellation of Subscription, OWO Technologies Pvt. Ltd. shall take custody and uninstall the Product and forthwith Customer shall return to OWO Technologies Pvt. Ltd. the Product and every part thereof, which may be in or under the Customer’s control. In case of cancellation, OWO Technologies Pvt. Ltd. will forfeit any available balance in Customer’s Account. In case of a deactivation, OWO Technologies Pvt. Ltd. reserve the right to cancel the Service, In case of a cancellation, the Subscription Contract shall stand automatically terminated from the date of cancellation.
6. RETURN
In the event of a) end of subscription plan; or b) failure to make recharge; or c) failure to subscribe new plan; or d) temporary suspension and/or disconnection of services for any reason; or e) prior termination of the Contract in accordance of the present contract Customer undertakes to return the Product immediately. It is the customer who shall be responsible for returning of the Product to the authorized representative of OWO Technologies Pvt. Ltd. against the written acknowledgment by representative of OWO Technologies Pvt. Ltd. . Customer shall not claim any interest, charge or lien on the Product, even if any dispute is pending for resolution between the Customer and the OWO Technologies Pvt. Ltd.
7. REPOSSESSION
Notwithstanding the foregoing, OWO Technologies Pvt. Ltd. reserves the right to repossess the Product and/or claim damages from Customer if the Product is
(i) stolen or lost
(ii) damaged or
(iii) used unauthorized
(iv) not returned by the Customer upon cancellation, deactivation or completion of the Term or at the instruction of the OWO Technologies Pvt. Ltd. . Non-exercise by the OWO Technologies Pvt. Ltd. , of this right of re-possession, does not operate as a waiver on the part of the OWO Technologies Pvt. Ltd. , from exercising this right. In such event the customer hereby gives unconditional and irrevocable license/permissions/authority to the representative of OWO Technologies Pvt. Ltd. to enter into the Scheduled Premises and/or any other premises where the said RO/ Water Purifier is kept for taking immediate custody and repossession of the said RO/ Water Purifier. It is made clear that repossession of said RO/ Water Purifier would be without prejudice to the rights of OWO Technologies Pvt. Ltd. to seek other remedies, reliefs which OWO Technologies Pvt. Ltd. otherwise would be entitled for in law.