HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

For products that can be exchanged, we follow a 2-DAY FREE RETURN / EXCHANGE policy. Your refund amount would be credited to your source account/wallet within 7- 10 working days as per the RBI guidelines.

WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective product or an incomplete order, simply report within 24 to 48 hours of receiving your order at info@owo.in or call us at 7303081400 and we will take care of the rest.

DO YOU HAVE A REVERSE PICKUP SERVICES?

Yes, we do have a free-reverse pickup service. We will arrange a delivery executive for the product pickup in 2-3 working days.

WHAT IS THE PROCESS TO RETURN A PRODUCT?

Contact our Customer Support Team at 7303081400 or email us at info@owo.in. We will need the order number; products you wish to return along with the reason.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

It will take 2-3 working days for you to receive a replacement or refund.

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